Cancellation policy

Regarding the cancellation policy of Pocket Concierge, you will be charged for 50% of the course’s price on occasion when you canceled 2~3 days before your reservation day. You will be charged 100% when you canceled the day before your reservation or on your reservation day.

Besides, for the holidays of restaurants, the conversion method is different. Please refer to item 8 of Article 5 from “Terms of use” to make a check.

※We are not responsible for any lost for your not receiving the confirmation mail or not checking the mail.

※There are some restaurants that has special policy for cancellation.  We will settle restaurants' cancellation policy if they are stronger than our policy.


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