Website Access issue on 17 August 2021

Thank you very much for using Pocket Concierge.

 

The Pocket Concierge website was experiencing problems when accessed via links which did not include www at the start. The problem has now been fixed and the site is available as usual. Please check the details below.

We sincerely apologize for any inconvenience this may have caused.

 

<Details of the issue>

Unable to access the Pocket Concierge website without including www at the start of links

<Occurrence period>

From around 2:00 a.m. on August 17, 2021 to around 11:30 a.m. on August 18, 2021

 

We identified that this problem was caused by a scheduled update to our online hosting which temporarily blocked any access that was missing www at the start, and was not the result of a malicious third party. Please be assured that at no time was any personal information leaked due to this problem.

 

We will take all possible measures to prevent any recurrence of this problem and improve our services. Thank you very much for your continued support.

 

<For further information, please contact>

Mail: info-pocketconcierge@aexp.com   (Response time: 10:00 - 19:00)

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