Notification for changes to payment system and maintenance: January 12th, 2022

As part of our ongoing efforts to provide the best possible user experience, we are planning to adopt Stripe as our new payment processor. Due to this change, we will be conducting maintenance on the following schedule:


Maintenance Period

January 12th, 2022, 06:00 - 10:00 JST

※Please not that you will be unable to access any part of the Pocket Concierge website during the maintenance period.

※The maintenance may be postponed without prior notice.


Changes after the maintenance

Due to the change in payment processor, customers who have previously used our service will be required to re-register their card information when making a reservation.

We apologize for any inconvenience this may cause. Please register your credit card information again when making a reservation after the change.


【Other changes】


 Reserved prior to 10:00 a.m.  January 12

Reserved after 10:00 a.m.  January 12

Payment service

GMO Payment Gateway



Credit Card

VISA / Mastercard /


No Change

Credit card billing



Pocket Concierge

No Change

Changing the date of your visit

We may not be able to accept changes to the date of your visit. In that case, we will inform you individually.

If you have any questions, please contact us.

We can accept the request as usual. If you wish to change your reservation, please send your inquiry from the reservation history.


Please check the cancellation policy of the restaurant you reserved.

Please check the cancellation policy of the restaurant you reserved.



If you have any questions regarding this change, please contact us here.



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