Notice in response to COVID-19 virus
We would like to express our deepest sympathies to all those affected by the COVID-19 virus.
◆Please note the following request to those from other countries [Updated December 29, 2022]
Please refrain from making reservations on the day of your arrival in Japan.
As there is a possibility that your arrival may be delayed due to flight or other transportation delays.
Due to the announcement Japanese government ,restrictions on entry into Japan from certain countries, we ask that those who have entered Japan from such areas, are not in good health, or have someone around them who is not in good health, please allow a certain period of time for their visit to be completed.
Japanese Border Measures
◆For who made a reservation already [Updated December 29, 2022]
In the event that the reservation has to be cancelled due to the COVID-19,
If you need to cancel the reservation, please cancel from 'Your reservations'. Please note that Pocket Concierge does not accept cancel requests by phone or emails.
- How to cancel (by 18:00, 1 day before your visit)
Please submit your cancellation request from "Your reservations" >"Reservation Details"> "Cancel".
You can check your "Your reservations" from here.
- How to cancel (after 18:00, 1 day before your visit)
Please contact the restaurant by phone directly.
The phone number of the restaurant can be confirmed in the confirmation email and also the reminding email sent 1 day before your booking.
Please note that for whatever reason of cancel, the cancellation fee applies according to the cancellation policy.
Response to COVID-19 (Cabinet Secretariat)
About COVID-19 infection