Notice in response to COVID-19 virus

Notice in response to COVID-19 virus

We would like to express our deepest sympathies to all those affected by the COVID-19 virus.

◆Reservations for areas that have been requested to shorten their hours of operation 【As of 10th September, 2021】

In response to the declaration of a state of emergency by the Japanese government as a measure to prevent the spread of the new coronavirus, some areas have announced a request for restaurants to change the operation. In response to this, the following measures will be taken for accepting reservations in this area.

・We will limit the number of hours that restaurants in the area can accept reservations.


At the time of Extension of Statement –30 September, 2021

Restaurants in  

Hokkaido, Gunma, Chiba, Tokyo, Kanagawa, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Hiroshima, Fukuoka, Okinawa

Entry time for reservations 

From the start of the dinner reception (optional) until 18:00 (including 18:00 start) 

Please leave the restaurant by 20:00.

Cancellation fee  

Pocket Concierge will compensate for cancellation fees for reservations satisfies following conditions (1)-(4).

(1)Applicable booking: Restaurants in Hokkaido, Gunma, Chiba, Tokyo, Kanagawa, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Hiroshima, Fukuoka, Okinawa

(2) Reservations made after 18:01 for online payment via pocket concierge.

(3) Cancellation fee applies according to the restaurant's cancellation policy.

(4) Bookings cancelled by 23:59 on 12th September 2021 from the Extension stated on 9th September 2021.

※Cancellation made after 00:00 on 13th September 2021 will be applied to the regular cancellation policy of the respective restaurant and any cancellation fees incurred will be borne by the guest.

Alcoholic drinks offering

During the period of the emergency declaration, new bookings will only be accepted for courses that do not include alcohol.

If you have already booked a course that includes alcoholic drinks or pairing course, please check with the restaurant before visiting.


*If the above period is extended, the same measures will be taken until the end of the period.
*In the event of an extension of the above period, we will take the same measures until the end of the period. 
*Please note that due to the nature of the system, there may be seats available after 6:00 p.m., but even if we receive your request, it may be cancelled depending on the store's business conditions.
*In the event that a restaurant decides to close temporarily, there is a possibility that the availability of seats may be delayed. For the latest information, please contact the store directly or check the store's SNS or official website.

◆For those who are planning to come to restaurants 【As of 7th April, 2020】
We ask that customers who have made a reservation to be considerate of the hygiene management, for the restaurant and other customers, on the day of your visit.  Also, please refrain from visiting the restaurant if you are not feeling well or if you are surrounded by people not feeling well.

◆Business conditions of each restaurant 【As of 7th April, 2020】
Due to the irregular restaurant operation, it is possible that the seat availability and restaurant’s temporary closure will not be reflected immediately on the website.  For the latest information, please contact the restaurant directly, or check the its social media account or official website.

◆Information on preventing COVID-19 virus 【As of 7th April, 2020】
There are various information about COVID-19 virus on different sources. Please obtain appropriate information from reliable sources to ensure the safety of you and those around you, and to be considerate of them. In addition, the Government of Japan has declared a state of emergency, details vary according to each local government. Please check the requests and warning of the local government, in regard to staying home. 
・Ministry of Health, Labor and Welfare HP 
・Prime Minister of Japan and his Cabinet HP  


◆Requests to Foreign Residents 【As of 26th March】
In accordance with the announcement by Government of Japan on entry restrictions from other countries relating to the 14-day self-quarantine recommendation, we ask that those from the areas concerned, those who are not feeling well, or those surrounded by people not feeling well, avoid visiting restaurants for a certain period of time.


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