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Pocket Concierge FAQ
Pocket Concierge FAQ
About Pocket Concierge
What is Pocket Concierge
Which browser is Pocket Concierge compatible with?
Can I access Pocket Concierge with cellphones and smartphones?
Business hour of Pocket Concierge
Registration
How do I make a Pocket Concierge account?
Is Pocket Concierge free?
How do I reset my password?
How do I change my registered e-mail address?
Why am I not receiving any confirmation e-mails?
The registration of your credit card
See all 7 articles
About reservations
Why am I not receiving any confirmation e-mails
How do I make reservations?
The status of reservation
How can I change the reservation?
How do I cancel my reservation?
Confirming your reservation
See all 8 articles
About “Pocket Experience”?
Refundment (When you pay at restaurant unintentionally)
How do I complete my payment and what do I do when I am leaving the restaurant? ~Pocket Experience~
What’s authorization?
What is Card Security Code (CSC)?
Payment methods
About Waitinglist Function
How does waitlist work?
What is the waitlist function?
What is the waitlist deadline function?
Why am I not receiving the waitlist confirmation e-mails?
Can I delete a waitlist request?
About reservations on the day of your visit
Can I make reservations on the day I want to go?
Cancellations and changes on the day of your reservation
Other
Regarding New Year's Holiday
Notice in response to COVID-19 virus
How to use coupon and how it works?
What should I do if I can not receive the confirmation e-mails and answers to my question?
How to cancel the mail magazine and “vacancy information”
Cancellation policy
Maintenance Information
Maintenance Notice: 30th September to 1st October, 2019
Change of All Email Addresses
Maintenance Notice: 23rd April, 2019