Pocket Concierge FAQ

About Pocket Concierge

• New Year Holiday 2022-2023
• What is Pocket Concierge
• Which browser is Pocket Concierge compatible with?
• Can I access Pocket Concierge with cellphones and smartphones?
• Business hour of Pocket Concierge
• Mandarin-language pages will be closed in June, 2021.

Registration

• How do I make a Pocket Concierge account?
• Is Pocket Concierge free?
• How do I reset my password?
• How do I change my registered e-mail address?
• Why am I not receiving any confirmation e-mails?
• The registration of your credit card
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About reservations

• Notes on Reservations
• Why am I not receiving any confirmation e-mails
• How do I make reservations?
• The status of reservation
• How can I change the reservation?
• How do I cancel my reservation?
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About “Pocket Experience”?

• Notification when registering for a credit card
• Refundment (When you pay at restaurant unintentionally)
• How do I complete my payment and what do I do when I am leaving the restaurant? ~Pocket Experience~
• What’s authorization?
• What is Card Security Code (CSC)?
• Payment methods

About Waitinglist Function

• How does waitlist work?
• What is the waitlist function?
• What is the waitlist deadline function?
• Why am I not receiving the waitlist confirmation e-mails?
• Can I delete a waitlist request?

About reservations on the day of your visit

• Can I make reservations on the day I want to go?
• Cancellations and changes on the day of your reservation

Other

• Notice in response to COVID-19 virus
• How to use coupon and how it works?
• What should I do if I can not receive the confirmation e-mails and answers to my question?
• How to cancel the mail magazine and “vacancy information”
• Cancellation policy

Maintenance Information

• Maintenance Notice: 12 July, 06:00 a.m. - 10:00 a.m.
• Notification for changes to credit card statement：March 31st ,2022
• Maintenance Notice: 28 March, 06:00 a.m. - 08:00 a.m.
• Notification for changes to payment system and maintenance: January 12th, 2022
• Website Access issue on 17 August 2021
• Maintenance Notice: 30th September to 1st October, 2019
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